Our commitment to protecting your data under UK GDPR
Last updated: January 2024
moor-peak is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we process personal data in accordance with these regulations and explains your rights as a data subject.
moor-peak acts as the data controller for personal data collected through our website and services. As the data controller, we determine the purposes and means of processing personal data.
Data Controller: moor-peak
Address: 47 Brunswick Street, Edinburgh EH7 5HN, United Kingdom
Email: [email protected]
We may process the following categories of personal data:
We only process personal data when we have a lawful basis to do so. The lawful bases we rely on are:
Where you have given explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications.
Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Where processing is necessary to comply with a legal obligation to which we are subject.
Where processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override those interests. Our legitimate interests include operating and improving our services, protecting our business, and communicating with our clients.
UK GDPR provides you with the following rights regarding your personal data:
You have the right to be informed about how we collect and use your personal data. This information is provided through this page and our Privacy Policy.
You have the right to request a copy of the personal data we hold about you. We will respond to such requests within one month.
You have the right to request that we correct any personal data that is inaccurate or incomplete.
You have the right to request that we delete your personal data in certain circumstances, including:
You have the right to request that we restrict the processing of your personal data in certain circumstances.
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
You have the right to object to processing based on legitimate interests or direct marketing at any time.
You have rights regarding automated decision-making and profiling. We do not currently use automated decision-making that produces legal or similarly significant effects.
To exercise any of your rights under UK GDPR, please contact us using the following details:
Email: [email protected]
Post: moor-peak, 47 Brunswick Street, Edinburgh EH7 5HN, United Kingdom
We will respond to your request within one month. In complex cases, we may extend this period by a further two months, but we will inform you if this is necessary.
We will not charge a fee for legitimate requests. However, we may charge a reasonable fee for manifestly unfounded or excessive requests, or refuse to comply with such requests.
We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
We primarily store and process personal data within the United Kingdom. If we transfer personal data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Our retention periods are based on:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.
If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.
We may update this GDPR compliance information from time to time. We will post any changes on this page and update the "Last updated" date.